Account and Data Deletion

Last updated: June 13, 2026

This page is the official channel for Orvix users to request deletion of their account and related data stored by the Orvix service.

How to Request Account Deletion

  1. Contact Kolibri Indonesia using the WhatsApp button below.
  2. Send a message from a reachable WhatsApp number using this format:
ORVIX ACCOUNT DELETION REQUEST
Name:
Google email used in Orvix:
Reason (optional):
  1. We may request additional verification to confirm that the request comes from the rightful account owner.
  2. After identity verification, the request will be processed within 30 days at the latest.

Request Deletion via WhatsApp

If the button does not work, send a text message to +62 822-9764-4451.

Data That Will Be Deleted

After the request is approved, we will delete the following data from the Orvix system:

  • Orvix account profile, including name, email address, and user ID.
  • Orvix login sessions and authentication tokens.
  • Objects still owned by the account, including profile photos and QR Codes.
  • Related photos, locations, notes, actions, recommendations, and observation history.
  • Shared manager invitations and ownership transfer requests still related to the account.

Before Requesting Deletion

Transfer ownership of any objects that still need to be retained to another user. Account deletion may remove objects and observation history still owned by the account.

Data That May Be Temporarily Retained

  • Technical backup copies may remain for up to 90 days before being deleted through the routine backup cycle.
  • Security logs or minimum audit records may be retained for up to 90 days to prevent misuse, resolve disputes, and maintain service security.
  • Certain data may be retained longer when required by law. Such data is limited to fulfilling that legal obligation.
  • Data previously shared by the user to other services, such as WhatsApp or Instagram, cannot be deleted by Orvix.

Data on the Device

After the deletion request is completed, users may delete local data by clearing Orvix app data through Android settings or uninstalling the app. Make sure any data that is still needed has been backed up first.

Developer Contact

Application: Orvix
Developer: Kolibri Indonesia
WhatsApp: +62 822-9764-4451 (text message)